Another favourable quarter for the KLM Group in Q2 2022
Despite KLM’s strong results after the Covid-19 crisis, emotions remain mixed. Customers were greatly inconvenienced by major operational disruptions in May and June, two hectic and demanding months for our employees as well.
The sharp rise in passenger numbers, long queues at Schiphol security and shortages of KLM staff put heavy pressure on operations, especially in the months of May and June. It is a very unpleasant situation for both our customers and our employees. KLM was forced to cancel flights and impose a limit on ticket sales. The positive effects of these measures are becoming visible. Operations are manageable again, but unfortunately we have not yet returned to the standard of service that customers have come to expect from us.
"Despite the enormou...